New Riff is in search of new team members to join the FOH team as a Barback/Brand Ambassador to help us reach our goal of becoming one of the great small distilleries of the world, one pour, and guest at a time. We are looking for a team member who possesses an insatiable curiosity, a commitment to a high standard of service-someone who brings a positive and uplifting spirit to their work, and can roll with the punches. If you are a self-starter, and passionate about whiskey and hospitality, we want you to be a part of our dynamic team. We are looking to fill two roles with this posting a Barback Ambassador position as well as a Hospitality Assistant position which would consist of barback/food runner shifts and assisting our Single Barrel Experience Program.

Aquifer Tasting Room Hours of Operation (not including in and out times for opening/closing for staff)

Tuesday-Thursday-11-7pm

Friday, Saturday-11-8pm

Sunday-11-5pm

ESSENTIAL DUTIES & RESPONSIBILITIES:

• Operating under a hospitality-first mindset, create a warm, welcoming, and inclusive experience for all guests and teammates
• Commitment to showing up for our guests and for each other by being punctual, reliable, communicative, and present
• Execute the standard operating procedures of opening and closing duties to set and reset the stage for service
• Dedication to becoming a subject matter expert on everything New Riff - our products and the industry as a whole.
• Assist bartenders in preparing and serving cocktails by restocking supplies, ice, glassware, and prepping cocktail ingredients
• Maintain cleanliness and order behind the bar, including the washing and polishing of glassware.
• Ensure that the bar area is stocked and ready for service.
• Dispose of empty glassware and used items promptly.
• Assist in the cleaning and organization of the bar and back-of-house areas.
  Prepare and run items from our light bites menu
• Communicate with servers and bartenders to ensure seamless service and address any special guest requests.
• Provide excellent customer service by being friendly, attentive, and responsive to guest needs.
• Provide support for any additional tasks assigned by bar leadership
• Execution of the setup and breakdown of single barrel selections on and off-site (when scheduled.)
• Prepare and replenish sample bottles of barrels available for each in-house selection.
• Assist team on off-site selections and events. Prepare all necessary samples and items needed for transport.
• Responsible for light housekeeping, and maintaining cleanliness of the tasting room and common kitchen area.
• Deliver excellent customer service to ensure the continued growth of the program and execution of world-class single barrel selections.
  
  

COMPENSATION:
Starting Hourly $15 per hour plus tip out from Bar

QUALIFICATIONS:
Previous experience as a barback or in a similar support role is preferred but not required.

• Excellent organizational and multitasking skills.

• Strong teamwork and communication skills.
• Ability to work in a fast-paced, high-energy environment.
• A positive and friendly attitude when interacting with guests and colleagues.
• Must be at least 21 years old.
• Must be available to work at least two-four shifts per week.
• Excellent time management skills and ability.
• Ability to pay keen attention to detail while executing the “big picture”.
• Inherent ability to interface with a wide and diverse customer base.

CORE COMPETENCIES:

Excellence: We relentlessly pursue excellence in every aspect of our service, from the smallest details to the grandest gestures. Striving always for a lasting bond and impression on all who walk through our doors. Treating all individuals with respect, dignity and kindness.

Pride: Finding passion and pride in the way we show up every day. Presenting ourselves and making decisions that always protect and upholds the integrity of the brand and the hard work of all of our peers

Staying Curious: We constantly seek new ways to enhance the guest experience, finding innovative solutions to meet evolving needs. We consistently strive to find creative ways to engage, communicate with, and entertain our guests.

Teamwork: Collaboration and a supportive environment are the cornerstones of our success. We understand that our team's well-being is paramount to the quality of service we provide. Creating a culture of communication and support.

EQUAL EMPLOYMENT OPPORTUNITY:

At New Riff Distilling diversity, equity, and inclusion are directly aligned with the fundamental belief that a diverse workforce allows us to see problems in more nuanced ways, creating the thought leadership needed to fulfill our mission and reach our goals. New Riff Distilling is an equal-opportunity employer and welcomes people from all backgrounds, experiences, abilities, and perspectives to apply.

COMPANY OVERVIEW:

New Riff Distilling, founded in 2014, is an independently owned Kentucky Bourbon Distillery. We’re a New Riff on an old tradition. We focus on Bourbon and Rye Whiskey as well as offering one of the most robust single-barrel programs in the industry. New Riff is located in Newport, KY, on the Kentucky Bourbon Trail. We’re open for tours, tastings, experiences and shopping. We are “respectfully different” from the Bourbon Distilleries that have come before us – offering a unique take on America’s Spirit. Learn more at newriffdistilling.com

WORKING AT NEW RIFF:

New Riff cares as much for our people as we do for our whiskey; in fact, we think the two are mutually inclusive. We believe we can only reach our goals by Doing Things Right, by improving as best we can our little corner of the world and uplifting the quality of life for all who work on it.